If you were called on a cellular telephone in the United States by Citizens Bank, N.A. (“Citizens”), formerly known as RBS Citizens, N.A., using an automatic telephone dialing system or by an artificial or pre-recorded voice message without your prior express consent from December 20, 2009 through July 31, 2015, your rights may be affected by a class action Settlement.

A Settlement has been reached in a class action lawsuit alleging that Citizens violated the Telephone Consumer Protection Act by calling customers on their cellular phones using an automatic telephone dialing system or artificial or pre-recorded voice without their consent.

The Settlement includes all persons in the United States who received a call on their cellular phones from Citizens or any third parties calling on a Citizens account made with an alleged automatic telephone dialing system (“ATDS”) and/or an artificial or pre-recorded voice from December 20, 2009 through July 31, 2015, inclusive.

If you have further questions, you can contact the Settlement Claims Administrator by phone at (855) 581-1283 or at the address below:

Citizens TCPA Settlement
c/o KCC Settlement Administrator
P.O. Box 30232
College Station, TX 77842-3232

Although the information in this website is intended to assist potential class members, it does not replace the information contained in the Class Notice or the Settlement Agreement, both of which can be downloaded from this website.

Please Note the Following Important Dates:

Case Relevant Event


A Claim Form must be filed online, by phone, or postmarked by

October 27, 2016

An Exclusion must be postmarked on or before

November 7, 2016

An Objection must be postmarked or delivered to the parties no later than              

November 7, 2016

The Final Approval Hearing will take place on

January 23, 2017